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Covid-19 Information

Image for article: Can I cancel my booking because of health concerns?

Can I cancel my booking because of health concerns?
Image for article: Can I receive a refund for my open ticket/voucher?

Can I receive a refund for my open ticket/voucher?
Image for article: Do I have to rebook all passengers in my booking or can I rebook only one passenger?

Do I have to rebook all passengers in my booking or can I rebook only one passenger?
Image for article: Do I need a COVID-19 PCR test or a Vaccine certificate to travel?

Do I need a COVID-19 PCR test or a Vaccine certificate to travel?
Image for article: For how long can my voucher or open ticket be used?

For how long can my voucher or open ticket be used?
Image for article: How do I find my order number and booking number?

How do I find my order number and booking number?
Image for article: How does the refund process work?

How does the refund process work?
Image for article: I have received an email with a Voucher Code from you, what should I do now?

I have received an email with a Voucher Code from you, what should I do now?
Image for article: What is the EU Digital COVID-19 Certificate/Corona Passport, and is it required for my trip?

What is the EU Digital COVID-19 Certificate/Corona Passport, and is it required for my trip?
Image for article: What should I check before contacting you?

What should I check before contacting you?
Image for article: Who can answer my questions related to COVID-19?

Who can answer my questions related to COVID-19?
Image for article: Why do I have to contact the airline for a refund? (Low-cost carrier booking)

Why do I have to contact the airline for a refund? (Low-cost carrier booking)
Image for article: Why is the value of the voucher less than the value of my original flight?

Why is the value of the voucher less than the value of my original flight?
Image for article: Will additional products like baggage or seating be transferred when I rebook my tickets?

Will additional products like baggage or seating be transferred when I rebook my tickets?